...an open post to the Chandlery worker who seemed to believe that people who do not own boats should not be in their shop.
Hello, my name is Gabrielle. Sadly, as much as I love being by water, enjoy sitting by, paddling or swimming in rivers and the sea, I am not lucky enough to own any kind of boat, yacht, water or marine going vessel - not even an inflatable or model one.
After all, you work for a retail outlet. Surely my money is just as good as the next person who walked in, reeking suitably of outboard motor fuel? I know that your Chandlery is not a general DIY store - it exists to cater for a specialist market. Actually, this was why I was standing in your shop, waiting for product assistance on the specialist paint that you stock. I am intelligent woman. I did not wander in by mistake. I made specific enquiries at a boatyard and drove out to the marina where you are based, in order to purchase it.
So why did you ignore me for almost 30 minutes? It was pointless for you to keep walking off in the opposite direction when I followed you around trying to catch your attention, in the hope that I would go away. I refer you to my point above, you had the paint that I needed to buy, so I was unlikely to leave until you served me.
I was polite. I even tried to work through the paint range on my own. I watched while you served the boat owner in front of me. I noted that you gave him real advice on the same range of products I was looking at - unfortunately, he needed something different to me, otherwise, I would have wimped, simply collected up what I needed, paid and run.
Eventually, I queued at the boat maintenance counter and spoke to another employee, who was perfectly polite but had to refer me to you, as you are the Chandlery's boat paint specialist.
Well, it was interesting to catch you out when I followed him over to where you were lurking. You thought that I would remain standing at the paint stand. Yes, I did see you gesture in irritation, mutter that this is not a DIY shop and tell him to, 'Just get rid of her'.
...despite this, I feel a little embarassed for you that you did not have the manners to deal with me gracefully.
Having observed your earlier paint advice to a boat owner, it was interesting to watch you take the tin of paint that I handed over to you, asking whether this was what I needed and then read me verbatum, all of the text on the back of the tin. Slowly and without intonation too - pretty much in the way a small child does when learning to read.
I suspect that I should counsel people to avoid your Chandlery at all costs. However, why should I give you the satisfaction of reducing your contact with non-boating members of the General Public?
Nope, instead - I intend to recommend the product that you sold me to absolutely everyone. If they ask, I will not blog it but I will tell them privately where I purchased it and send them all your way. Please think of it as personal development and I hope that, over time, you will learn to deal with non boating members of the public more gracefully.
You see, time will tell but I suspect that specialist, very high UV resistent boat paint is much better for south facing external woodwork than the stuff that one can purchase at a general DIY place.
Yup, I went through that priceless snippet of poor customer service to obain high UV paint to protect my new front door. My home vessel might be very landlocked but I do care for it, so it deserves the best paint that I can purchase for it.
Before the fella suggested boat paint, I thought that I would have to paint it white to help the finish last longer.